PO Box 1200
Volcano, HI 96785
While we limit the information we collect, we do collect Personal Information when you:
• Place an order from our Website
• Create an account on our Website
• Return an item or make an exchange
• Inquire about our products or services or contact customer service
• Sign up for heavyequipmentkeys.com email updates or other promotional materials
In order to provide our services, we collect Personal Information including:
• Telephone number
• Fax number
• Email address
• Transaction information
We maintain this information, along with a record of your purchases, in a restricted database.
How Secure Is the Personal Information You Collect?
We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. While no security system is absolutely foolproof, we are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with heavyequipmentkeys.com, you are prompted to create a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you.
heavyequipmentkeys.com uses small text files called "cookies" that provide non-personally identifiable information to us regarding the visitors to the Website. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of visits to our Website. We may also track the pages of our Websites that users viewed during their visit, or track search terms entered on our Websites by that visitor. This helps us keep track of the number of visitors to our Websites and allows us to gauge the areas that are of the most interest to our visitors.
If you discover unauthorized charges on your credit card, please notify heavyequipmentkeys.com in writing or email within 24 hours of discovery. You must also notify your credit card provider as set in the card-user agreement. Your credit card provider will likely either cover the unauthorized charges altogether, or limit your liability to $50 or less. Your card-user agreement will have the details.
Our Website contain may links to other websites. We have no control over the content, policies or actions of these sites. We are not responsible for the privacy practices or the content of such websites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Changing Your Personal Information
You may review, change or correct your personally identifying information at any time by accessing your account information on the Website or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete.
What to do if you believe someone has improperly used your personal data
If you believe that someone has improperly accessed or used your personally identifiable information supplied to heavyequipmentkeys.com or has made purchases at heavyequipmentkeys.com that you did not authorize, please contact us immediately
Here are some additional things that you can do to protect yourself from identity theft if you think that your Personal Information has been compromised:
• Review Your Account Statements – Carefully review your bank, credit card, and other account statements every month to ensure that all of your account activity is valid. Report any questionable charges promptly and in writing to the card or account issuer.
• Check Your Credit Report – Check your credit report periodically to ensure that all your information is correct. . Carefully reviewing your credit report can help you spot problems and address them quickly. If you have any questions about your credit report or notice any inaccuracies, contact the relevant consumer reporting agency promptly at the telephone number listed on the report.
• Fraud Alert – Consider placing a fraud alert on your credit file. The fraud alert requests that creditors contact you before opening any new accounts or increasing credit limits on your existing accounts.